Returns

2021 Holiday Extended Return Policy

All eligible SmarterHome purchases placed between November 1, 2021, and December 24, 2021 qualify for return until January 25, 2022 (this does not include custom made products such as Blinds and Roller Shades, which are final sale and non-refundable).

This is a temporary extension of the standard 30-day return policy noted below. However, even though the return window has been extended for the holidays the return eligibility for all orders remains the same. Please refer to our Standard Return Policy below for eligibility requirements.

Standard Return Policy

SmarterHome offers a 30-Day Money Back Guarantee on all products (excluding custom made products such as Blinds and Roller Shades, which are final sale and non-refundable). All returns have to be unopened, unused, and undamaged units. The product must be unaltered and in original, new condition. Return shipping charges to SmarterHome must be paid by the customer and will not be refunded. 

Did we make a mistake?

If you believe your Blinds or RollerShades were not cut correctly, or you received the wrong product, please contact support@mysmarterhome.com. If we did make a mistake, we will refund shipping costs for a return or a repair.  

30-Day Money Back Guarantee

Upon acceptance and processing of the return, all funds will be returned to the original method of payment (minus any fees) and will be processed by SmarterHome within 7 business days of receipt of product (excluding weekends and holidays)

SmarterHome reserves the right to remedy any minor defects in defective units by replacing defective, inoperable, or missing parts rather than offering a refund or exchange. 

After 30 days, and up to 90 days from the date of purchase, if products has not been installed, it can be returned for a refund, less 10% restocking fee. Return shipping charges to SmarterHome must be paid by the customer. The unit(s) must be undamaged and in original, new condition. 

Due to the nature of logistics of inventory management and distributions, after 90 days, no returns will be accepted. 

SmarterHome does not accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you made a mistake while mounting a MyLifter, we may have several remedies available to you to help you repair the damaged area and still be able to use your unit. However, we will not accept a return within our terms. Please call our customer service department for help.

Order Cancellation

Orders cannot be cancelled or changed after they have been fulfilled. Please contact us as soon as possible if you need to cancel or make a change to your order. 

 

 

Please send all returns to:

SmarterHome

3000 Sierra Vista Way Unit 5 

Provo, UT 84606