Unless otherwise noted, all orders (excluding custom products such as blinds and roller shades) are processed same day when placed Monday-Friday before 2pm MT (except holidays). If an order is placed on a weekend or holiday the order will be processed/shipped on the next business day.
Once the product has been shipped you will receive a confirmation email with a tracking number so you can track your shipment.
Unable to Locate Shipment
We apologize for any inconvenience or delay in the delivery of your product.
If you are unable to locate your product, please track it using the tracking number provided in the shipping confirmation email sent from SmarterHome. If the package has not been delivered, you can choose to receive “Status Updates” from the tracking page so you can more closely track your shipment.
If the shipment status shows "Delivered" and you are unable to locate the shipment, please consider the following:
- Check all potential delivery locations at your address
- See if the carrier placed the package in a more secure location out of view from the street/passersby
- Check with neighbors to see if the package was erroneously delivered to the wrong address, especially if you live in an apartment, townhome, or condominium.
If after doing the above you are still unable to locate the product, please see “Lost Shipment” section below.
SmarterHome is not responsible for lost or stolen shipments/products. If your shipment has been lost, please file a claim with the carrier. Your order confirmation from SmarterHome contains key information the carrier requires to submit a lost product claim. If you are unable to locate your order confirmation email, please contact Customer Support at 833-237-8711.
Link for tracking - https://www.fedex.com/en-us/tracking.html
Link for claim form - https://www.fedex.com/apps/onlineclaims/?locale=en_US