Standard Return Policy
SmarterHome offers a 30-Day Money Back Guarantee on all products (excluding custom made products such as MySmartBlinds, Blinds, MySmartRollerShades, and RollerShades which are final sale and non-refundable). All return items must be unopened, unused, and undamaged units. The product must be unaltered and in original, new condition. Return shipping charges to SmarterHome must be paid by the customer and will not be refunded.
SmarterHome reserves the right to remedy any minor defects in defective units by replacing defective, inoperable, or missing parts rather than offering a refund or exchange.
Did we make a mistake?
If you believe your Blinds or RollerShades were not cut correctly, or you received the wrong product, please contact firstname.lastname@example.org. If we did make a mistake, we will refund shipping costs for a return or a repair.
30-Day Money Back Guarantee
All Returns require prior authorization from SmarterHome. To initiate a return, please contact Customer Support.
Upon acceptance and processing of the return, all funds will be returned to the original method of payment (minus original shipping cost and any other applicable fees) and will be processed by SmarterHome within 7 business days of receipt of product (excluding weekends and holidays)
After 30 days, and up to 90 days from the date of purchase, if product has not been installed, it can be returned for a refund minus a 15% restocking fee and the original shipping cost. In addition, return shipping charges to SmarterHome must be paid by the customer. The unit(s) must be undamaged and in original, new condition.
Due to the nature of logistics of inventory management and distributions, after 90 days, no returns will be accepted .
SmarterHome does not accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you made a mistake while installing a product (i.e. MyLifter, MySmartBlinds, MySmartRollerShades), we may have several remedies available to you to help you repair the damaged area and still be able to use your unit. However, we will not accept a return within our terms. Please call our customer service department for help.
NOTE: Custom made products such as MySmartBlinds, Blinds, MySmartRollerShades, and RollerShades are final sale and non-refundable/non-returnable.
Orders cannot be cancelled or changed after they have been fulfilled. Please contact us as soon as possible if you need to cancel or make a change to your order.
Please send all returns to:
ATTN: Returns Department
3000 Sierra Vista Way
Provo, UT 84606